Basic Troubleshooting
Technology doesn’t always cooperate—but many common issues can be fixed with a few simple steps:
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Confirm that you're a current USU student, faculty, or staff member.
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Make sure you're accessing the resource directly through the library’s website.
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Clear your browser’s cache and cookies.
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Try using a different web browser.
If you're still having trouble, we're here to help. Contact us at library.help@usu.edu.
Different Browser
Sometimes there is an issue with how the web browser and the website are working together. When this happens the quickest solution is to try a different web browser and see if the issue is still present. It is still helpful to alert the electronic resources librarian when there is a browser issue, but in the mean time you can access the resource through another browser.
There are many browsers to choose from. Some of the most commonly used include:
- ​Chrome
- Firefox
- Edge
- Safari
If one isn't working, it might work on another.
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