Sometimes there is an issue with how the web browser and the website are working together. When this happens the quickest solution is to try a different web browser and see if the issue is still present. It is still helpful to alert the electronic resources librarian when there is a browser issue, but in the mean time you can access the resource through another browser.
There are many browsers to choose from. Some of the most commonly used include:
If one isn't working, it might work on another.