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Troubleshooting Articles and Databases: Browser Errors

Some basic tips to troubleshooting electronic resources.

Chrome Error

Some users are seeing an error message when using the library's main search box in the Chrome browser.

If you experience this issue, try disabling plug-in extensions or switching browsers (like Firefox or Edge).

To disable plug-in extensions:

1. View your extensions by clicking the puzzle piece icon in Chrome. 

chrome web browser with extension icon highlighted

2. Here a list of some of your extensions will populate. To remove, click the 3-dot menu by each plug-in or click "Manage Extensions."

chrome extension menu with plug-ins listed  

chrome manage extension menu 

TIP: Try deleting one at a time to see which extension might be the culprit.


Need help? Email library.help@usu.edu or talk to us on chat!

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